Intellect Digital Branch forms part of Intellect’s Digital suite which also includes Intellect Digital Core and Intellect RBX. Intellect Digital Branch was designed from ground-up to simultaneously fulfill and simplify branch-banking by distilling the numerous functions carried out at bank branches, into just 40 self-contained units of functionality, called apps.
Built using Intellect’s Canvas Technology, Intellect Digital Branch, the most advanced Digital Branch Banking Platform ensures customer-centricity in all spheres of activity - Acquisition, On-boarding, Customer Engagement, Servicing and Cross-sell.
THE INFLECTION POINT FOR BRANCH BANKING
Retail Banking customers today are demanding seamless, multi-channel sales and experiences. Accordingly, Retail Banking distribution is shifting to a model in which multiple channels, like the branch, internet and mobile, need to be integrated and balanced.
BRANCH IS DEAD?
IN FACT, IT’S JUST
TAKEN A NEW FORM
THE DIGITAL FORM
Branches are now changing their nature from transactional to relationship-based in order to provide a better and enhanced customer experience.
The current challenge for the banks is to become the “Principal Banker” which will enable customer retention and also improve the customer acquisition. The banks are looking for an “Omni Channel” solution which promises a uniform customer experience across different channels.
Customers want the flexibility to use different channels for different transactions. Studies indicate that customers across globe prefer to walk into branches when it comes for any advices on products & services.
The branch is likely to remain the best place to deliver the right mix of convenience, value and service and is therefore the key channel that banks can leverage to turn the tide against the commoditizing forces of direct channels.
INTELLECT DIGITAL BRANCH – THE MOST ADVANCED DIGITAL BRANCH BANKING PLATFORM
Digital Branch is a rich integrated suite of sales, services and teller apps.
Branch as Sales Hub
CORA enables apps to be rendered on tablets with ease and facilitates the branch staff to become mobile sales team within the branch.
Worksite Banking is where the bank leverages places other than the bank branch to carry out activities such as selling retail products, on boarding customers, and so on.
- Tablet Branch – All the branch functions can be rendered on tablets with ease by using the CORA feature of Canvas Technology
- Relationship Building – Branches are no more transactional in nature and are moving towards building stronger relationship with its customers. Its targeting more products per customer (MPC) – cross selling and more customers per product (MCP) – new sales
- Driving Operational Efficiency – The solution serves up data from multiple back-end product processors and renders it on a common front end. This eliminates the need to login to different applications for completing a transaction. Expert mode and smart data entry further enhance the operational efficiency. Universal banker methodology lets a user play multiple roles within the bank thereby improving the user productivity
- Taking Bank with You – Digital Branch offers bank staff the ability to initiate various transactions through tablets thereby enhancing the customer experience through differentiated service
- Maximize Innovation & Revenues – The App-based framework offered by Digital Branch allows different Apps to be configured as per Bank’s preference. The application is intuitive since we are moving away from the traditional menu based structure to the apps world and thereby a dip in the training effort and cost will be visible.
HIGHLY COMMENDED FOR YOUR BRANCH SUCCESS
We have been thinking deeply about our future branch and channels platform and we just saw it in action.
This product and the framework it is built on appears very flexible and it appears that I will be able to add more of my existing applications into this in future
Chief Operating Officer
The app based UI provided by this product is very intuitive and easy to use.
MODULES IN INTELLECT DIGITAL BRANCH
ACCELERATED IMPLEMENTATION METHODOLOGY
Intellect Accelerated Implementation Methodology provides express implementation of Standard Intellect Solution to help customers reap the benefits of the Intellect Digital core solution faster with high quality.
|iPFD – Intellect Product Fitment Document||Identify gaps & process reengineering requirements|
|iPAD – Intellect Product Adoption Document||Used to capture product configuration|
|Widget Toolkit||An in-house tool to define persona for the compnay|
|iPLAN & Octopus||Integrated Project Management Tool|
REAP BENEFITS FASTER
- Familiarize customer with Intellect’s core functionality
– Instead of focusing on changes needed to Intellect, focus on changes to the operational procedures of the bank
- Go-live fast with “as-is” functionality
- Lighter engineering
- Bare minimum testing (e.g. for interfaces)
- Thinner / no user acceptance test
LEVERAGE THE REVOLUTIONARY CANVAS TECHNOLOGY
The Intellect design philosophy, a key differentiator in developing solutions for the transformative agendas of CXOs, ensures a dramatic shift from disjointed digital activities to strategically aligned digital outcomes. As banks embrace digital for competitive advantage, they’re all focussed on the same goal. To provide their customers the same experience at every touch point. It takes Intellect to make this an extraordinary digital experience. Outside and Inside.
Canvas Technology: Advanced Channel Renovation Platform Intellect's Canvas Technology is the Experience Driver, an 'ahead-of-trends' offering that enables a flexible and high performance environment for accelerated configuration of services while retaining complete control over user experience and change management. Existing investments are thereby future-proofed.