Intellect Retail Banking eXchange (RBX) is a futuristic app-based front-end omnichannel retail banking platform, helping banks deliver digital strategy across devices. It is a customer centric platform that addresses the specific needs of each customer through personalized banking experience thereby ensuring same experience at all touch points.
THE UNINHIBITED PROLIFERATION OF DIGITAL BANKING
With banking customers growing increasingly comfortable with the digital lifestyle, their expectations from financial service providers have undergone a significant transformation. They fully understand the power of technology and seek to leverage it to enjoy better control over their banking operations.
Foremost on their list of demands is an easier and faster means of conducting banking transactions, supported by a unified real-time view of their banking relationships.
In search of growth opportunities, many banks are focusing on deepening their share of wallet with existing customers. In all regions banks have started focusing on Reinventing Banking, Restoring Trust, and Deepening Customer Relationships and Improving Operational efficiency.
What banks need today is a new-generation electronic banking solution built on open architecture, with robust security features that provide true relationship banking functionality. The need of the hour is for the solution to meet not just current business requirements but also be scalable and flexible to meet the changing demands of the retail customer.
The goal is to make customers feel that their banking needs are being well looked after to become, in a nutshell, more “customer centric.”
INTELLECT RBX IS A CUSTOMER-CENTRIC PLATFORM ENSURING CONSTANCY ACROSS ALL TOUCH POINTS
Intellect Retail Banking eXchange (RBX) is a comprehensive, futuristic app-based front-end omnichannel retail banking platform that will enable banks to simplify channel banking and fuel their Principal Bank aspirations driving higher customer engagement with seamless integration across channels.
RBX Omnichannel solution is an app based channel banking platform for the retail users. It is built on new generation technology and provides high level of configuration flexibility for customization with the ability to work with any channel solution across platform.
RBX Omnichannel solution is based on CORA framework i.e. Configure Once, Run Anywhere, acts as an integrated Omnichannel delivery solution for banks, providing consistent banking experience across desktops, mobile phones and tablets.
Built on industry-standard platforms (J2EE), the solution is inherently platform-independent with the ability to seamlessly integrate with the bank’s backend processes.
- Deep Functionality: 100+ apps that cover the complete spectrum of consumer banking functionalities supporting User Segmentation, Up-sell & Cross-sell platform, multi-entity, multi-lingual, multi-currency features.
- Omnichannel: Based on CORA framework, Apps can be configured once & accessed from different channels like Desktop, Tablet and Mobile.
- Rich & Intuitive UX: Offers a Rich user experience based on Apps & Workspaces that focus on customer and account context throughout the experience.
- Ease of Integration: Powered by the FT Messaging Hub, which enables easy integration with Bank’s existing systems and Bank’s third party systems
- Robust Security: Robust security management framework enabled through ARX, Intellect’ integrated suite of security services that provides end-to-end security at a low cost and minimal effort
- Multiple Customer Segments: Personalized Role based App configuration for bank’s different customer segments which includes different UI themes, products and services.
- Multi Entity for Global Deployments: Multi Entity architecture can support Bank’s Global branches & new expansion plans
Omni-channel provides better customer experience
- Data and information pass from one channel to another
e.g. Customizations made in internet banking page also get applied across mobile banking page
- Seamless experience for users
HIGHLY COMMENDED FOR YOUR BRANCH SUCCESS
The business benefits gained by using Intellect RBX are as follows:
- Customer Centricity
- App based application
- Framework driven App
- Omnichannel Solution
- Frequently User Apps
- Contextual Apps
- Placeholders for Up-Sell and Cross-Sell campaigns
- Higher Productivity: Superior integration capability to deliver more STP transactions
- Higher Return on Investment: Single platform that enables Omnichannel capability and lowers channel transaction cost
The benefits gained by using Intellect RBX are as follows:
- Built on an extensible framework with sound integration capabilities
- Configuration-driven app development
- Seamless Omni-channel experience using CORA (Configure Once Run Anywhere) technology
LEVERAGE THE REVOLUTIONARY CANVAS TECHNOLOGY
The Intellect design philosophy, a key differentiator in developing solutions for the transformative agendas of CXOs, ensures a dramatic shift from disjointed digital activities to strategically aligned digital outcomes. As banks embrace digital for competitive advantage, they’re all focussed on the same goal. To provide their customers the same experience at every touch point. It takes Intellect to make this an extraordinary digital experience. Outside and Inside.
Canvas Technology: Advanced Channel Renovation Platform, Intellect's Canvas Technology is the Experience Driver, an 'ahead-of-trends' offering that enables a flexible and high performance environment for accelerated configuration of services while retaining complete control over user experience and change management. Existing investments are thereby future-proofed.
Retail Banking eXchange