Business Impact Series #4 : From Challenge to Opportunity: How Zimbabwe’s Banks Can Lead Africa’s Next Digital Leap

As part of my Business Impact Series, I’ve been reflecting on the markets that have deeply impressed me during my travels — and Zimbabwe has been high on that list since my recent visit. The conversations I had with bankers, regulators, and industry leaders there stayed with me. I sensed a sector standing on the brink of a meaningful leap, with the ambition to modernise and the resilience to do it with purpose. This article is my attempt to connect those observations with the broader theme of business impact: how technology, when thoughtfully applied, can help Zimbabwe’s banks accelerate inclusion, strengthen trust, and build the kind of digital momentum the country is ready for.

From Challenge to Opportunity: How Zimbabwe’s Banks Can Lead Africa’s Next Digital Leap

Tác giả

Ông Rajesh Saxena

Tổng giám đốc điều hành, Ngân hàng tiêu dùng Intellect

Rajesh Saxena is a banking leader with over 35 years of experience in retail banking including distribution, digital banking, and branch banking with deep expertise in credit cards, personal loans, and other unsecured lending. Before Intellect, he was CEO of American Express India and spent 19 years with Citibank in senior product and P&L roles. He is a recognized thought leader in core banking transformation, open finance, and digital banking, advocating AI-driven efficiency and customer-centricity. His views have been featured in The Paytech Magazine, TechBullion, and Fintech Finance News.