In this exclusive episode of Insights from Inside, Mithu Gupta, CMO & Head of User Experience at Intellect Consumer Banking, sits down with Kenneth Chitando, Managing Director from AFC Commercial Bank, Zimbabwe. They discuss the realities, priorities, and tangible outcomes of AFC Bank’s successful core banking transformation journey.
This conversation moves beyond technical upgrades to focus on organizational values, customer trust, and how strategic partnership with Intellect Design Arena enabled AFC Bank to future-proof its operations and significantly grow its digital business.
In this episode, you will hear how AFC Bank navigated:
● The End-of-Life Challenge: Prioritizing and planning a major transformation journey to replace legacy systems that were eroding market confidence due to system limitations and balance mismatches
● Modular Agility: The strategic decision to choose a modular system that offered flexibility, allowing the bank to roll out new products and services (like corporate internet banking) in phases, aligning with their long-term vision
● The Governance Mandate: Mr. Chitando reveals the “secret sauce” for success: the critical role of strong, top-down project governance and leadership alignment to meet a non-negotiable migration deadline
● Tangible Business Outcomes: Post-go-live results, including sleek, minute-long end-of-day processing, a significant increase in Net Promoter Score (NPS), and achieving over 65% of total revenue through digital channels
From future-proofing the bank to driving financial inclusion in Zimbabwe, this conversation offers a comprehensive blueprint for banking leaders contemplating large-scale core transformation.
🎧 Tune in now to learn the blueprint for achieving transformative success.
