SME Engagement

Drive superior experience for SME customers across their lifecycle with Digital Engagement Platform

The Most Comprehensive SME Digital Banking Engagement Suite Digital Engagement Platform (DEP) for SME is designed to revolutionize the small and medium-sized enterprise banking experience. With our platform, you gain access to a suite of solutions tailored specifically for SMEs. The platform reduces the complexities in SME and business banking processes, turning journeys into seamless experiences. The platform comes with a comprehensive set of features enabling your SME customers to view and manage their portfolio. Alongside the platform, empowers your employees to design better journeys in a codeless manner and service SME customers better.

Fully Digital SME Onboarding

Opening an account should not be a painful process. DEP helps banks offer fully digital self-service as well as assisted SME onboarding. The entire process is completely paperless and as simple as onboarding a retail customer.

While the customer fills their details, the app performs real-time automated processes like Capture of Customer details (NFC/OCR), Customer Dedupe, Document scanning, reading capture & file upload, KYC Check & AML Validation, Risk Rating computation, Partner & member validation and Risk categorization.

Loan Origination

Applying for an SME/Business banking loan should be straightforward. DEP reduces complexities by creating a single digital window clearance. The guided loan origination process lets your customers select the type of loan, enter loan details, verify signature, upload loan relevant documents and present the details to the reviewer for quick approvals.

360° Portfolio View

DEP gives comprehensive information of the portfolio to the customer ranging from single view of all accounts and consolidated balance across multiple banks, geographies and currencies to comprehensive management of all Deposit/Loan/cards.

Monitor, Analyse & Track Payments

Transparent and easy payments are integral to any SME/Corporate. DEP’s payment module supports bulk payments, bill payments, card payments, payroll and more. The comprehensive module comes loaded with features like Self Authorization for SME customers, Payment Pre Processing, Payment Trend Analysis and FX Handling.

Key Platform Features


Unified platform for Retail, SME & Corporate customers across Acquisition, Engagement and Retention


Microservices-based, Event-driven, API-enabled, Cloud Native, Headless with underlying AI models ( Platform


Codeless platform to Buy, Adapt & Build user journeys


Create a unique design and experience with a composable UI/UX layer


Pre-integrated with best-in-class fintech partners to offer differentiated solutions and drive growth


Connect with any core banking system, Applications, Fintechs & other Marketplace partners

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